We put a lot of time and effort into providing you with clear pictures and descriptions of the products we sell. Therefore, please ensure you choose carefully as we don't provide refunds or exchanges when you simply change your mind.
If, on the rare occasion, you receive a product from us that is sub-standard we will offer you a remedy. A sub-standard product fits into one of the following categories
Our remedy will be one of the following:
Conditions
All refunds and exchanges must be returned within 30 days of the date the item was delivered to you. We recommend all returned items are shipped using a tracking service and/or are insured as we do not provide a refund or issue an exchange unless we have received the returned item.
When returning items, they must be in their original packaging, free from damage and unused.
You will be required to pay for the return postage. If your exchange or refund is approved by us we will reimburse this expense at the time of the approval.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your refund is approved we will initiate a refund to your original method of payment. The timing of the refund is dependent on your issuer's policies.
We do not offer returns or refunds on the following items:
To initiate a refund or exchange, please email us at sales@harmless.nz
